Following is the procedure for order cancellation:

1. Log on to your member area at HerbsMD.com, using email and password you selected at the time of order placement.
2. Click on "Show Order History", and locate the order you want to cancel.
3. If your order is not already started to process, you will see a cancellation option against your order detail.
4. In case your order has been sent for processing, you can still ask to stop its shipment by contacting us. (5% processing fees will be charged).
5. You will be notified about the deductions on your credit amount (if any), before you commit cancellation.
6. Please allow 10 to 15 days before refund may reflect to your credit card statement.

Alternatively you can send an email to our customer support from here or fax at 1-408-273-6490 for cancellation of your order. Please provide your order code to expedite cancellation process.

Order Returns
You may return any or all of your ordered items within 30 days of shipping, under following circumstances:

• Item was received in damaged condition or was defective
• Incorrect item was shipped (other than what you actually ordered). Read more
  • Minor changes by Manufacturers: Manufacturers bring minor changes to their product labeling, packaging, name and/or formula time to time. These changes are to comply with regulatory issues or for marketing purpose. HerbsMD.com is responsible to ship the same UPC code item that you ordered. Please match the UPC code present at the item you received with the UPC code at our website before returning an item due to minor differences. In case you still do not wish to keep the item, please return it to us in fresh condition, and we will issue refund to you as per our refund policy. (Hide)
• Item is in new condition with original packaging.

We're sorry, but we do not accept returns of opened items or items returned more than 30 days after shipping date.

You need an RMA code before returning items back to us, so we can identify and process your returns. Following is the procedure to get an RMA code:

1. Log into your member area at HerbsMD.com using your email and password
2. Locate the order you want to return in your Order History
3. Provide Quantity to return against each item you would like to return and click on Generate RMA button
4. Print attach this RMA label with the original package and ship it back to us

Once your return is received with RMA code, refund will be issued within 21 days and an e-mail confirmation will be sent to you.

We will reimburse you the amount charged for items received in good condition after deducting 10% restocking fees. Shipping charges are non-refundable. However we will issue you full refund, if the return is due to an error at our part (such as incorrect, damaged or defective items).

If you have any enquiry, you can contact us for more information.